Refund policy
Simple Living Return and Refund Policy
At Simple Living, we want you to be happy with your purchase. If you are not satisfied with your order, you may request a return within 30 days of delivery.
Eligibility for Returns
To qualify for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Returned with all tags, accessories, and included materials
- Accompanied by proof of purchase
Items that have been used, damaged, altered, or returned without their original packaging may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly.
Original shipping charges are non-refundable, except when the return is caused by an error on our part.
Damaged, Defective, or Incorrect Items
Please check your order upon delivery. If you receive a damaged, defective, or incorrect item, contact Simple Living through the contact information on our website as soon as possible.
Please include your order number and photographs of the item. We will review the issue and may offer a replacement, exchange, or full refund.
Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may need additional time to process the refund.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as final sale
- Used items
- Items damaged after delivery by the customer
- Items that cannot be resold for health or safety reasons
How to Request a Return
To start a return, contact Simple Living through the contact information on our website within 30 days of delivery. Please provide your order number and explain the reason for the return.
Do not send an item back before receiving return instructions from us.